London, UK




£ 70000-80000



7 Jan 2019



A leading private sector organisation based in London are looking for a Customer Experience Programme Manager for an initial 12 month Fixed Term Contract, paying between £70k - £80k.

This client is looking for an exceptional Customer Experience Programme Manager to lead on a number of projects that align the organisation with it's latest transformation programme.

Key Responsibilities:

Reporting directly to the Transformation Director, you will be responsible for the programme delivery, budget & change management aspects as well as the overall coordination of the programme. You will help scope future innovations and enable new service initiatives which deliver improvement enhancing customer experience and service efficiency.

Other responsibilities include:

  • Website upgrades including MS dynamics CRM implementation/integration.
  • Elearning platform bespoke build and implementation.
  • Digitally-focused projects within an Agile environment.
  • Project management including budget and time adherence.
  • Customer journey mapping and optimisation.
  • Customer service delivery experience.

Key Skills & Experience:

  • Successful delivery of Customer Experience Programmes and Customer Design.
  • Experience of leading on large, complex & multi-million pound budgets as well as the ability to manage and liase with C-Suite level stakeholders.
  • Proven ability to manage within an Agile/Waterfall environment, leading on PRINCE 2 methodologies.
  • A strong communicator and influencer with an ability to drive and deliver change management whilst maintaining stakeholder buy in and relationships.
  • Experience working on CRM & digitally focused projects.
  • Proven experience managing multiple programmes at the same time.
  • A proven track-record of working and leading on large-scale transformation programmes.

This is an excellent opportunity to join a high profile organisation during a substantial period of change. Annapurna Change are acting as an employment agency in relation to this vacancy. Garth Davson is the consultant officer for this vacancy.

Main Purpose


Person Specification

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